Privacy Policy

Fastgrass.ai ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fastgrass.ai (the "Website") or use our artificial turf installation services (the "Services").

Fastgrass.ai is an operating company of Direct Digital Manufacturing Services LLC. This Privacy Policy applies to all information collected through our Website, phone communications, email interactions, and in-person consultations.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

We may collect the following types of information:

Personal Information

• Contact Information: Name, email address, phone number, mailing address
• Property Information: Property address, property type, project details
• Payment Information: Credit card numbers, bank account details (processed securely through third-party payment processors)
• Communication Data: Messages, inquiries, and feedback you send us

Non-Personal Information

• Technical Information: IP address, browser type, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
• Location Data: General geographic location based on IP address

We collect information in the following ways:

• Direct Collection: When you fill out forms, request quotes, schedule consultations, or contact us via phone, email, or our Website
• Automated Collection: Through cookies, web beacons, and similar technologies when you visit our Website
• Third-Party Sources: From business partners, marketing platforms, and analytics services
• In-Person Collection: During site visits, consultations, and installation appointments

We use the information we collect for the following purposes:

• Provide, maintain, and improve our Services
• Process quotes, estimates, and project proposals
• Schedule and conduct site consultations
• Communicate with you about your project and respond to inquiries
• Send promotional communications (with your consent where required)
• Process payments and manage billing
• Analyze Website usage to improve user experience
• Detect, prevent, and address technical issues or fraud
• Comply with legal obligations and protect our rights

We do not sell your personal information. We may share your information with:

• Service Providers: Companies that help us operate our business, including payment processors, hosting providers, and marketing platforms
• Contractors: Installation crews and subcontractors who perform work on your property
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

All service providers and contractors are bound by confidentiality agreements and are only permitted to use your information as necessary to provide services to us.

We use cookies and similar tracking technologies to collect information about your browsing activities:

Types of Cookies We Use

• Essential Cookies: Required for the Website to function properly
• Analytics Cookies: Help us understand how visitors interact with our Website
• Marketing Cookies: Used to deliver relevant advertisements and track campaign performance

Managing Cookies

You can control cookies through your browser settings. Disabling cookies may affect Website functionality. For more information about interest-based advertising and how to opt out, visit Network Advertising Initiative.

We implement appropriate technical and organizational measures to protect your personal information, including:

• SSL/TLS encryption for data transmission
• Secure servers with firewalls and access controls
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Employee training on data protection practices

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Customer Records: Retained for 7 years after project completion for accounting and warranty purposes
• Marketing Data: Retained until you unsubscribe or request deletion
• Website Analytics: Retained for 26 months
• Job Applications: Retained for 1 year if not hired

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Opt-Out: Unsubscribe from marketing communications at any time
• Portability: Request your data in a portable format
• Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us using the information in the "Contact Us" section below.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to Know: Request information about the categories and specific pieces of personal information we collect
• Right to Delete: Request deletion of your personal information
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out: Opt out of the sale of your personal information
• Right to Limit Use: Limit use of sensitive personal information
• Non-Discrimination: We will not discriminate against you for exercising your privacy rights

Categories of Information Sold: We do not sell personal information. We share data with service providers as described in Section 4.

To exercise your California privacy rights, contact us at [email protected] or call (720) 936-3909.

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18 years of age.

If you believe we have collected information from a child under 18, please contact us immediately at [email protected] so we can take appropriate action to remove the information.

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of these third parties.

We encourage you to review the privacy policies of any third-party sites or services before providing any personal information.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated Privacy Policy on this page with a revised "Last Updated" date.

For significant changes, we will provide more prominent notice, such as:

• Email notification to registered users
• Notice on our Website homepage
• Banner announcement when you visit the Website

Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: